Education:

College:

University of Colorado Boulder

• - Major: Technology, Arts & Media in the school of engineering
• - Minor: Computer Science

High School:

Centaurus High School

• - Graduated Cum Laude (top 20% of graduating class)
• - Graduated with an Intenational Baccalaureate Diploma
• - 4-year pre-engineering academy

Work Experience:

GTT

Network Analyst, November 2020 - Present

• Tasks:
• - Answering phone calls from customers regarding inquiry's about their trouble tickets
• - Monitoring multiple trouble tickets simultaneously
• - Troubleshooting basic networking issues as well as investigating issues I've never faced before
• - Working with team members from many different teams to ensure the trouble tickets get updated correctly

Office of Information Technology at University of Colorado Bouler

OIT student Assistant, July 2018 - April 2020

• Tasks:
• - Monitoring, Managing, and Maintaining lecture capture service for CU
• - Updating, Imaging, and Troubleshooting recorders
• - Customer Service & ServiceNow tickets
• - Managing other students schedules and tickets
• - Smaller coding projects

Various Retail Jobs

General Staff

• - Good Times: June 2015 - Sep 2015 (17 hrs/week)
• - Ross Dress for Less: May 2017- Sep 2017 (30-40 hrs/week)
• - World Market: Sept 2017 - May 2018 (10-40 hrs/week)

Skills

• - Fluent with C++, Python, HTML/CSS, JavaScript, Jquery & React
• - Experience with Ruby, C#, C, & lua
• - Experience with Agile Development
• - Proficient with Adobe Creative Cloud Products
• - Proficient with Microsoft products
• - Semi-fluent in French
• - Dedication, Problem Solving, Collaboration, Critical Thinking, Hard Work, Leadership

Extracurricular Activities:

• - Karate (Black Belt) Mar 2008 - Jan 2012 10hrs/week
• - Robotics Oct 2016- Feb 2017 2hrs/week
• - Marching band & winterline Aug 2013 - Apr 2015 18hrs/week
• - Multiple Community Service Projects
• - Sold the rights to a board game idea, developed with a team

References:

• - Shawn Hunter: Director of Operations-GNOC at GTT, 720-514-2651, shawn.hunter@gtt.net
• - Nicholas Stienkamp: Team Leader of OIT DLS Studios at CU Boulder, 303-735-5634, steinkamp@colorado.edu

last updated: 7/3/2020